My first software engineering internship in Optum's Technology Development Program was an amazing learning experience. Throughout the summer, my intern-led team created ServiceNow Knowledge Desk, an internal tool that uses an LLM to summarize ticket data for the enterprise documentation team and eliminates over 1 million dollars in annual spending by replacing third-party software. We designed our product from scratch based on feedback from our stakeholders, and landed on a comprehensive dashboard interface that analytically highlights gaps in the current knowledge base combined with a RAG-powered chatbot for detailed responses about the data.
A large part of the internship was learning how to use enterprise software for cloud deployment. After exploring many options, we decided to use a complete Azure stack with Azure Containers along with Azure AI Search for the RAG model. I implemented a CI/CD pipeline complete with tests, lint, quality gates, and OIDC deployment via Terraform to ensure safe pushes every time. Our backend was written in Python, with a Vanilla JS frontend and FastAPI endpoints. What I learned most from this experience was how to work in ambiguity. When we arrived the project was aimless and disconnected from what the knowledge team actually needed. By keeping clear communication and building our understanding one step at a time, we were able to learn and thrive as a team.
In the Gustavus dining hall I serve and assist customers while keeping food displays organized and ensuring that equipment and countertops stay clean. Throughout each shift I restock and prepare food according to the daily menu.
At Whole Foods Market I worked with the E-Commerce team to fufill Amazon Prime orders with efficiency and attention to detail. I also assisted in facing and customer focused tasks when needed. Working at Whole Foods taught me how to thrive in fast-paced environments and learn new tasks quickly.
The Winchill are Minnesota's professional ultimate frisbee team. As a game day operations staff member, I helped assemble and take down various stadium decorations and booths according to changing specifications. During the game, I worked in the Kid Zone, helping fans have the best experience possible.
At Dao Tech I worked onsite with a charter school client as an intern in the Information Technology department. Over the course of two summers and the school year, I helped implement a new technology inventory system with Google Workspace and a custom website for data entry. Throughout the process, I registered newly ordered laptops and transitioned the school from a computer cart system to one where each student was designated a Chromebook to use at home.
I learned about troubleshooting techniques and wiring practices while repairing schoolwide Ethernet, phone, and Wi-Fi access. I also solved tickets and worked directly with teachers and students to diagnose, repair, and update various computers, including Chromebooks, Macbooks, and Dell Laptops, with issues including broken screens, dead batteries, and software issues.
Currently, I'm a junior computer science major at Gustavus. Computer Science labs are my favorite classes, but I also love to learn about theater, creative writing, business, and my other interests. I'm President of the Ultimate Frisbee Club on campus, a member of the E. Terry Skone Investment Club, and can be frequently seen acting in theater productions throughout the year.
I attended high school at Great River School, where I graduated as valedictorian with an International Baccalaureate Diploma. During my junior and senior years I wrote an Extended Essay on the math behind modern RSA cryptography. I was a member of the National Honors Society, acted in student-made theater, and played varsity ultimate frisbee.